Every Woder filter is covered by a 1-Year Limited Warranty against defects in materials and workmanship. If something goes wrong, we’ll repair or replace it — no runaround.
The warranty doesn’t cover normal wear and tear, misuse, improper installation, unauthorized modifications, or damage from freezing, extreme temperatures, chemicals, or pressure beyond design limits. Flow rate, taste, and filter lifespan naturally vary based on your water quality and usage, and aren’t covered under warranty.
To file a claim, email info@woder.com with your order number and a brief description of the issue. We may ask for photos or a return of the product before determining next steps.
Happiness Guarantee
We’ve been around since 2014 and we’re not going anywhere. If you’re not happy with your purchase for any reason, contact us within 60 days at support@woder.com. We’ll confirm your order and send return instructions. Once we receive the unused product, you’ll get a full refund — no questions asked.
If the filter has already been used, it isn’t eligible for return — but reach out anyway. If we can’t resolve the issue, we’ll send a prepaid return label and issue a full refund.
Maintenance Note
Mounting heads should be replaced every 3–4 years to maintain optimal performance.
